24 hour on-site support
Someone you know, on hand, 24 hours a day
At every court, a team of Duty Managers ensures that someone is on duty, on site, 24 hours a day. So if ever you need to pull the emergency call cord, you speak to someone in the building whom you know, who understands your needs, and can be with you in moments.
In addition, a team of Housekeeping Assistants provides one-and-a-half hours of domestic help to each owner or couple every week, as well as keeping the communal areas clean and tidy.
All courts have staff who can help should you ever need to put together a care plan. They know the local specialists well, so can also help you to identify the most suitable, qualified people to care for you. You will need to pay for the services of your carers. Many courts are Care Quality Commission certified and a small number employ care staff.
Importantly, the Court Manager and his or her team are always there for you to talk to about your care services. So if there is anything about which you are uncertain or unhappy, they can help you to make it right.